Our terms are full payment with order.
We will send you an order acknowledgement e-mail and will also send to you an e-mail that your order is being processed, so please make sure you have entered your correct e-mail address.
We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.
Credit card orders can be placed online using Paypal. We accept Visa, Mastercard, Maestro, Electron, Solo, Delta, and Switch cards, but sorry NOT American Express. If you live in the UK, you can pay by cheque or postal order if you prefer - just select the products you require from our website, enter your full contact details and any other necessary information, then print out your order and send to us with your payment. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.
Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.
Designs, colours and sizes may vary.
We want you to be happy with your purchase, but in the unlikely event that you are not, you may return items within seven working days of receipt, for a full refund or replacement (you are responsible for the cost of returning the goods to us, which must be received in perfect condition and in the original packaging). However, personalised items, unsealed CDs/Videos and hair accessories, confectionery or items containing confectionery, or items made or prepared to your specific requirements cannot be refunded. Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear - we reserve the right not to refund items where it is apparent that this has not been done. Any faulty or damaged goods will be replaced or refunded at our expense when we receive the goods back from you. When returning any item, we recommend using a method which requires a signature on delivery - we can accept no responsibility for items not received here. Refunds will normally be processed within 14 days.
An order subsequently cancelled is subject to charges for work carried out so far.
If we have any query regarding your order, or we need to contact you about it, we will do so by email, phone or post, at our discretion. However we never pass your personal information on to any other business or organisation, except as may be needed to process your payment or to comply with requirements of statutory bodies. If a query on an order needs to be resolved before the order can be accepted, the effective date of the order will be the date on which the query was resolved.
Telephone calls may be monitored/recorded for quality and security purposes.
Prices and offers apply only to this website and not to any other medium, and may be subject to change. Where website prices or descriptions differ from our printed catalogues, the most up-to-date information is that which is displayed here on our website.
Items produced in foreign language settings, or orders for invitations/order of service requesting a significantly greater than average wording, may incur extra charges, which will be advised to you before your order is processed.
As part of our ongoing program of product improvement, products and designs may be discontinued without notice to make way for new ones.
If you have any queries about our products, please ask before ordering - we try to reply to all e-mail enquiries the same day. If you need to know quickly, please phone our helpline on 07709 034 398 (local call rate or free in the U.K.) between 9.00 - 5.00 pm Monday to Friday.
Please note that if you are ordering from outside the U.K. using a credit/debit/switch card, we can only deliver to the cardholder's registered address. If you are ordering from a non-EC country, any import duties and taxes imposed by overseas Customs are not included in our prices and the purchaser is responsible for paying those charges if requested to do so by your country's Customs. Note that import duties are generally not incurred on orders delivered to EC countries.
Force Majeure - we will not be liable for any breach of contract due to any matter or thing beyond our control (including but not limited to transport stoppages or difficulties, postal or supplier delays, machinery or equipment failure or malfunction, fire, flood, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, explosion or accident).
All trademarks acknowledged. All rights reserved. Errors & Omissions Excepted.
Internet offers relate to Internet transactions only and may not be available in store. Likewise, temporary or special offers in store may not apply to internet prices.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
All information including prices are correct at time of publishing. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.
Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, all measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Colour variations can also occur due to manufacturing processes which are beyond our control.
All edible products may contain nuts.
If a product is recalled for any reason, you will be contacted.